Shipping Policy
Thank you for choosing ismovo.com for all your luggage needs. This Shipping Policy outlines the details and procedures related to the shipment and delivery of your orders. By placing an order on our website, you agree to comply with the terms and conditions stated herein.
Shipping Locations
We offer shipping services to addresses within US. Currently, we only provide FREE shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And we DO NOT ship to PO BOXES or APO.
Location: United State
| Shipping Method | Shipping Time | Costs |
| STANDARD SHIPPING | 4-7 days | Free |
| EXPRESS SHIPPING | 3-6 days | $19.9 |
Order Processing Time
Order Confirmation: Once you place an order through our website, you will receive an order confirmation email. This email will include a summary of your purchase and your order number.
Processing Time: We strive to process and prepare your order for shipment as quickly as possible. The typical processing time is 1-2 business days, though this may vary depending on the order volume and product availability. Orders placed on weekends or holidays will be processed on the next business day. US addresses can expect to receive our products in about a week.
Shipping Methods and Estimated Delivery Times
We'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by ismovo are estimates.
Shipping Costs
Shipping Fees: Shipping fees are calculated based on your shipping destination, the weight of the package, and the chosen shipping method. The exact shipping cost will be displayed during the checkout process. From time to time, we may offer free shipping promotions for qualifying orders.
Free Shipping: To be eligible for free shipping, free shipping to our order address in the United States (except Alaska, Hawaii and other small islands), and the shipping address must be within the eligible locations.
Shipping ChangesS & Order cancellation
Before shipping
Order Cancellation: No charge fee.
Change of Address: No charge fee.
Replacements and exchanges: No charge fee.
After shipping
Order Cancellation & Change of Address: If your order is shipped and cannot be modified, you may reject the package and will be charged an average shipping fee of $95 in the United States.
Tracking and Order Status
Order Status Updates: You will receive email notifications at various stages of your order's journey, including when it is confirmed, processed, and shipped. These emails will also contain relevant tracking information.
Tracking Information: Once your order is shipped, you will be provided with a tracking number. You can use this number to track the status and location of your package through the carrier's website.
Delays and Lost Shipments
Carrier Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather events, natural disasters, or carrier operational issues may cause delays. We appreciate your patience in such situations.
Lost Shipments: In the rare event that your package is lost in transit, please contact us immediately at ismovo@support.com. We will work with the shipping carrier to investigate the matter and provide a suitable resolution.
Address Errors and Redirection
Address Accuracy: It is your responsibility to provide accurate and complete shipping information during checkout. We cannot be held liable for delayed or undelivered shipments resulting from address errors or omissions.
Address Changes: If you need to change the shipping address after placing your order, please contact our customer support team at ismovo@support.com. We will make every effort to accommodate your request if the order has not been processed for shipment.
Signature Requirements
Signature on Delivery: For certain high-value or sensitive orders, a signature may be required upon delivery to ensure secure receipt. If no one is available to sign for the package, the carrier may leave a delivery attempt notice or contact you to schedule a redelivery.
Shipping Restrictions
P.O. Box Addresses: We do not ship to P.O. Box addresses. Please provide a valid street address for delivery.
Contact Us
If you have any questions, concerns, or need further assistance related to our shipping policy or your order, please reach out to our customer support team at ismovo@support.com.
Thank you for shopping with ismovo.com. We strive to provide a seamless and enjoyable shopping experience, and we look forward to delivering your quality luggage products to you promptly and securely.